Refund Policy

Last updated 3 September 2026

Digital delivery

A scan is a digital service that begins running immediately after payment and is typically delivered within seconds. By purchasing a scan, you ask us to begin performing it straight away, and you acknowledge that once your report has been generated, you lose the standard 14-day right to cancel that normally applies to purchases under UK consumer law - because the service has, at that point, already been fully performed.

When we'll refund you

We'll refund a scan in full if:

• A technical fault on our side meant your report came back significantly incomplete - specifically, if a meaningful share of checks failed with an internal error rather than reaching a genuine pass, fail, or "not checkable" result
• You were charged but never received a report at all
• You were charged more than once for the same scan due to a system error

When we won't

We generally won't refund a scan because:

• You didn't like or agree with the score or findings
• A check reported "not checkable" for a reason outside our control - for example, an upstream public service (DNS, certificate transparency, or a domain registry) was temporarily unavailable, which the report always discloses honestly rather than guessing
• You entered the wrong domain (we check domains resolve before charging you, precisely to avoid this)

How to request one

Email us with the domain scanned and the email address used at checkout, and we'll review it - usually within a few business days.

refunds@domainmedic.co.uk (set this mailbox up once your email is live).